Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Condition: The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- Proof of Purchase: A receipt or other proof of purchase is required.
How to Start a Return
To initiate a return, please contact us at info@only-grams.de.
Once your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package.
Please note:
Items sent back to us without prior return authorization will not be accepted.
Send your returns to:
Transatlantic Growth Partners LLC
3900 Whiteside St.
Los Angeles, CA 60063, USA
For any questions about returns, feel free to contact us at info@only-grams.de.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
- The item is defective or damaged.
- You received the wrong item.
We will evaluate the issue and make it right as quickly as possible.
Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-refundable.
If you are unsure whether your item is eligible for a return, please contact us at info@only-grams.de.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
The item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we’ve received and inspected your return, we’ll notify you about the approval status.
- Approved Refunds: Your refund will be automatically processed on your original payment method within 10 business days.
- Processing Time: Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@only-grams.de.